Versand

Our Shipping & Delivery policy forms part of and must be read in conjunction with, our Terms of Service. 

This page will be updated occasionally, so please always check here for the latest updates before placing an order.

All orders will be delivered using the service as detailed here at the time of ordering. Beautiqe has the right to fluctuate any prices in proportion with its costs for shipping.

Beautiqe is located in the United Kingdom and all orders are shipped from our warehouse in London, UK.

 

Dispatch

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Your order will be shipped to the address you specified during checkout. However, for new customers, if the delivery address differs from the billing address, we reserve the right to ship the order to the billing address instead.

We normally dispatch orders within 1-2 working days, however in the run up to really busy periods like Black Friday and Christmas we may take up to 5 days to dispatch your order due to the high volumes.

Please note that the choice of shipping service will determine how quickly your order is delivered after it has been dispatched, but it does not impact our dispatch time. Our dispatch time, or the time it takes for us to prepare and send your order, remains the same regardless of the shipping service you select.

Our daily cut-off time for orders is 6 pm.

1. Orders Placed Before 3pm: If you place an order on a weekday before 3pm, it will be scheduled for dispatch the same day if possible.
2. Orders Placed Before 6pm: If you place an order on a weekday before 6pm, it will be scheduled for dispatch the next working day.

If an item is out of stock, we will aim to notify you within 5 working days of your order being placed. We may offer alternative products or provide an expected restock date for the unavailable item(s).

We do not dispatch orders on the Sundays and Bank Holidays. 

We do not offer a next day delivery service at this time.

 

Tracking

You will receive your shipping confirmation via email (and SMS if applicable) once we have processed your shipment. You should be able to track your package on the shipping carrier's website. 

Once the shipper has picked up the days collection you will receive tracking updates at every scan point.

If you have not received or are unable to retrieve tracking information within 48 hours of your "Shipment is Prepared" email please contact us so that we can find it for you.

Please note that it is the recipients responsibility to monitor the progress of their parcel with their tracking number as we do not have the resources to do so.

The shipping carriers we select have websites where you can manage your deliveries. The websites usually allows you to track your parcel, set delivery preferences (including a Safeplace for your items when you're not home), and book a redelivery if needed and available. 

 

Delivery

Delivery times quoted are indicative only and are our best estimates of the service offered by our shippers and start from the date of dispatch. We shall not be held liable for any consequential delays, loss or damage resulting from failure to meet these times. In these instances, the original shipping costs cannot be refunded.

UK: 2-5 working days

Ireland & Europe: 3-7 working days

Please be aware that our service is not a named delivery service and and anyone at the designated delivery address may sign for the delivery. 

Once the products are delivered to the address you provided during checkout, the risk and responsibility for the items pass to you. We are not liable for any issues arising from an incorrect delivery address, delivery to a designated safe place (as requested by you or the shipper), or failure to collect the products from the specified address.

If delivery fails due to an incorrect address provided by the customer, we will not issue a refund or resend the order until the original parcel is returned to our premises. Should you request a refund, the delivery cost—whether paid or free—will be deducted from the refund amount. If you prefer the products to be re-sent, an additional delivery fee will be required, even if shipping was already paid with the original order.

High Value Orders

For orders over £150, we highly recommend selecting the Tracked & Signed For service at checkout. This ensures your parcel is securely delivered and signed for, preventing it from being left in unauthorised locations or with unverified individuals.

Delivery attempt

Often attempted delivery by your postal courier won't result in a card being left. We always advise to check with your local post office or specific courier to ensure the parcel isn't waiting on you.

Split Deliveries

While we endeavour to deliver all items in your order together, we will occasionally ship part of your order separately due to stock issues. For example, if you order three items and one of them is out of stock, we may dispatch the two in-stock items while we await new stock of the third item. On these occasions, we will continue to update you via email as your order progresses. 

Combined Deliveries

Where multiple orders are placed and destined for the same shipping address, whenever we have detected and if possible we will combine and ship them together in a single parcel. This ensure operational efficiency and environmental sustainability, streamlining the delivery process and minimising our environmental footprint.

Lost in Transit

If a parcel is deemed lost in transit, we are unable to offer a replacement or refund until 10 to 28 working days after the shipping date, depending on the destination country. This is subject to the completion of a non-receipt form by the customer. Any goods not received within the above time frames must be reported to Beautiqe within 5 working days from the dispatch date for UK deliveries, and within 25 working days for international deliveries.

Missing items

If an item is missing from your order, please get in touch with us within 5 days of delivery. Once confirmed, we’ll send a replacement or issue a refund. Reports after 5 days may delay or limit our ability to resolve the issue.

Parcel Marked as Delivered but Not Received

If your parcel has been marked as delivered but you are unable to locate it, please contact us within 3 days of the delivery status update. We will then initiate our non-receipt process (below).

Non-Receipt Process

A replacement or refund cannot be provided until a non-receipt form has been completed and returned within 5 working days, and an investigation has been conducted. This investigation may take up to 21 working days, depending on the courier.

 

Europe

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.

Duties & Taxes 

If you are shipping to the EU, the total amount you pay at checkout includes shipping & handling and all applicable customs duties & taxes. You should have no additional charges on delivery. Please inform us if you do.